FAQ

GENERAL QUESTIONS

What is the status of my order? Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email with the tracking number and a link to track your package.

Can I change my order? We can only change orders that have not been processed for shipping yet. Once your order is under the status "Preparing for shipping", "Shipping" or "Delivered", we cannot accept any edits to your order. If you need to make changes, please contact us immediately.

PAYMENT

What payment methods do you accept? We ensure secure payment processing and accept the following methods:

  1. PayPal: You can pay securely via PayPal using your account or connected cards.
  2. Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in? All of our transactions are based in USD (US Dollars). If your credit or debit card uses another currency, your bank will apply the corresponding exchange rate of the currency you choose depending on your bank's policy.

Do you offer installment payment options? Yes, we accept installment payments through supported payment providers (such as PayPal Pay Later or Shop Pay, depending on availability at checkout).

SHIPPING

Where do you ship? We ship worldwide, including North & Central America, Europe, Oceania, and Asia.

How long does it take to ship my order? Once you've placed your order, it usually takes 1 to 3 business days to process and hand it over to the carrier. The shipping time depends on the delivery method chosen and your location. typically ranging from 7 to 15 business days.

How can I track my package? Once your order has been shipped, you will receive an email with a tracking link. You can simply click on that link to see the real-time status of your delivery.

What if I'm not home? If you're not home during the delivery, the carrier will usually try again the next day or leave a notice for you to reschedule. In some cases, you may need to collect your package from your local post office.

RETURNS & REFUNDS

Do you accept returns? Yes, we accept returns under the following conditions:

  1. The item must have been purchased from our online store (oyese.com).
  2. The item should be in its original condition and packaging.
  3. The return or exchange request is made within 30 days of delivery. To initiate a return, please contact our customer service team first.

Can I exchange an item? Yes, we accept exchanges following the same conditions as returns. To ask for an exchange, please mention that you would like your item to be exchanged for another item when contacting our support team.

Are returns free? To return an item, please contact customer service to obtain a Return Address.

  1. Defective/Wrong Items: If the return is due to an error on our part (e.g., wrong item or defective product), we will cover the shipping costs.
  2. Change of Mind: If you are returning an item simply because you changed your mind, the cost of return shipping will be the responsibility of the customer.

How long does it take to process a return? Returns are processed within 14 days of receiving the package at our warehouse. Once your return is accepted, the refund, exchange, or store credit will be issued within 7-14 days.

Still have questions? If you still have any questions or concerns, please contact us at our Support Center or email us directly.